Don't give up anyone keep complaining. I am shocked that such a horrible product can be sold as a high end product let alone a low end product. I too have a lot of moisture on my windows. Other than the fact that the exterior of the windows are not complete, here is a list of additional problems: Fat chance, Pella. You can also apply this to the sashes. The windows have a KNOWN defect with the seal between the sash and the jamb and Pella can't deny it although they are trying because it will cost MILLIONS to correct! We purchased Pella Architect Douglas Fir double hung, low E and all that jazz. There is a law firm that is working on a Class Action suit right now!! If the humidity is higher than 0% in your home, and it is, and the humidity outside is 0% you Will get condensation, its almost unavoidable. These windows are crap and Pella should fix there problem. I don't know if I would go as far as many who have posted. I read many of these reviews while the Pella installers were installing my new French doors and new window. I can not believe they failed in less than 2 years. By the way they told me I had to wax and re-caulk my windows every six months to protect the warranty. Find information on Pella Windows and Doors manuals, download your owners manual at Pella. If you want to deal with even a worse window and all time ripp-off company try dealing with Champion windows of Omaha. I am expecting an official letter from your company which states when the work on my windows will be finally completed. Note that if you do not respond to this letter adequately I will be forced to pursue legal action. So here we sit, waiting on the Iowa Court System to play out. A Pella employee came to assess what work remains for the windows and then told me that he could not finish the work today because he had 5 other homes waiting to be done first. © 2004-2021 ComplaintsBoard.com. Let's hope they do the right thing, but having read everything I can on this company on the net, I am not holding my breath. Right now, as I write this, it is 37 degrees outside and there is nearly ½ inch of condensation on the bottom on all 7 of the Pella windows and nothing on the other windows. Marko Vovk shows how they fail in four different ways. Recent recommendations regarding this business are as follows: "Check the humidity! My wages are hourly and I lost income due to your worker’s unreliability. Insurance company is sending out engineers, but the agent believes it is the windows, and insurance doesn't cover construction/product issues. We look forward to hearing from you. Last year we replaced all of the other windows (slide-bys) with Crestline windows of the type. EVEN THOUGH PELLA SEALS ARE UNDER A 20 YEAR WARRANTY. Millions of windows are rotting. I told him that I shouldn't have to do that to windows that are 8 years old. Entire house of casement windows (38 windows) and 4 doors with defected workmanship. We asked that the issue be appealed to the corporate office, so now I am waiting for that and the engineers. Off the top of my head there are about 30 or so nationally accredited companies that specialize in that kind of work. The Impervia is available in five colors. my floor) and they do not take responsibility for the damage and pain they cause to you. Damages caused by windows not being sealed One of the biggest problems is that we purchased douglas fir windows. Problems with the windows began less than 10 years after installation. Jodi. This one arrived with the wrong color stain and broken glass. I will NEVER buy Pella again. They tell us one thing while their staff is is in our home, then they NEVER follow through. I have called Pella in Montreal several times since April to ask for the windows to be completed. Also, Lowe’s does not hire Pella Certified Installer. Pella techs see no problem. I call and bug surprise - they claim it is my fault. Pella sent new flashing. There are three main conditions that cause exterior window condensation: high outdoor humidity, little or no wind, and a clear night sky. We advise them NOT to use Pella Products. We have no other alternative than to file a BBB complaint. I wish someone would have advised me before this bad decision. Way to sick it up my you no what Pella. We had a continual problem in the winter months with condensation building up on the sills and ice on the window panes when it was extremely cold outside (living in Minnesota). Pella is a window company. Another poster here asked about a class action suit. IronHelix | Jun 01, 2004 02:54pm | #6 On many of my troubleshooting outings for casement window problems I would encounter "dragging, difficult to operate, and the operator handle is stripped out" as a common complaint. Or visit your nearest showroom for a guided tour of your options. Installer was meticulous which I've been told can make a huge difference with mold, moisture and potential mildew problems after removing and replacing a window. A third door was ordered. I was able to get Pella to give me many of the replacement sashes, no labor credit, prior to the expiration of the ten year warranty. I have black around the wood now and it looks awful. I was told they no longer carry screens for these windows but a service tech could make adjustments to make it work. Initial Pella complaints should be directed to their team directly. Pella uses fiberglass with five layers for greater strength and more energy efficiency. Stay away from them! I am unable to get onto the website onlinelitigationdiscovery.com . Depends on how much water hits the window etc. Switching gears now from Marvin to Pella, we have to discuss the Impervia Series. The third is the other casement window in the same set as number two (opposite corner) Many, if not most, leak. Never had one problem. On a Pella I recommend you go outside and check the lower piece of aluminum on your sash. Everyone I talked to in the building business said Pellas were the very best windows and doors and nothing else was even close. The salesman told us (after it was delivered) that it had to be darker for the tax cardit. Can anyone help with this issue? It seems as though none of these are on the west coast which would be why I don't hear these stories. Renovation companies, insurance companies...I'll send letters and photos to everyone I can think of. I call, they say they will. I guess the prominent bit of wisdom I can pass along is this – It will not be on all windows because sometimes it is applied in a way that works. ADMIN – Hi Cheryl, Pella and Clifford law are the only ones who won. We ended up suing the builder as rain would come in through the windows and Pella took the builders side since the builder is a big customer. No help from Pella. When the door arrived, the quality of the finish was terrible. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. We had Pella supervisor check out installation and they still blamed builder/contractor issues, not their problem. We have a neighbor in Claremont Hills (Berkeley where you live) who is in litigation with Pella. I installed over 20k of them in 1994 and have had nothing be problems with them! They did nothing about helping with the problem. We are in the Philadelphia area, so are not coastal, nor do we have year round humidity, or excessive rainy seasons. (Later Pella cancelled it.) Neither of us will EVER buy another Pella product. I question how 'settling' causes the dragging in the MIDDLE of the one piece Pella casement unit/frame. The installations could be compared to a very bad DIY project. The windows were very hard to open and close, some so bad that someone elderly would not have been able to open and close them at all. While windows and doors do not cause condensation, they may be one of the first places it shows up. They leak water/snow so badly that we have an extremely awful mold problem when it is wet. We then figured out that Pella was only "playing us" to run out their 2 year time frame. We were dilivered simple pine windows with a thin layer of veneere. This window is fixed and in a 20' peak. Ha! Despite service calls and replacements, the shades are still crooked. You can find contact details for Pella above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. What ever you do, "DO NOT" let me say this again "DO NOT" install Pella windows!!! THE MERCHANDISE IS WAITING IN OUR GARAGE FOR PICKUP!! I was told the worker’s truck had a problem and could not make it to my house. I call and they say they will. I'm sad to say that I've experienced many of the same problems with my Pella Architect Series Windows and Doors, including cladding problems, seal failure, spotting on … All of the Pella Installers are certified and trained by Pella professionals. They are the PRO Line wood windows. I'll start a campaign in Milwaukee and surrounding suburbs to let the builders know what's going on with this company. The house is much warmer in the winter. Our addition is beautiful(windows excluded), and we have had many people walk through for ideas before they begin their own project. We don't have that kind of $$$ to replace anything at this time. Some consumers notice kind of problem with the design concerning the locking window device. Then I noticed grilles falling off the door and sidelight. Terms & Conditions, Pella Windows Prices - Get Detailed Options & Styles. Now the outside of both doors where the sun hits, they have turned a chalky white. They have been in the home products business to know that some jack-leg builder will handle their product. Pella blames installation but if the installation is so critical why don't they make it so that it can't be installed incorrectly! I have purchased a total of four windows from your company and I am very disappointed and unsatisfied with not only the product you have provided but also the very poor service. I purchased a new home with Pella windows and besides moisture problems, many of the windows will not close and we have to go outside and push on them to close. Consumers often cite problems with quality. A couple years ago they had to replace another crank out window that rotted through, although the Pella rep conveniently overlooked this fact when I spoke to her, until I reminded her about it. Now the 6' Half circle window rubber seal visibly 'waved' up inside glass and condensation in inside entire glass window. Is it loose? Thanks for your time! 5. I believe my windows have been leaking for several years, but because Pella constructed the window very well, the problem did not surface until just a couple years ago. Duh !! The windows were on "SALE"! My daughter installed 3 of their windows in a breakfast nook. No one wanted to repair, do the labor or give me estimates on cost to do the labor. Pella would presumably tell it like it is, whether it's a window problem or installation problem. I agree that Pella windows are not the best quality and the service is not acceptable. Because my window is out of warrenty by a whole 4 months it is not covered even though my first service call about this problem 2 years ago. They will inspect the window and tell you whether they can simply replace the window panes or if you need a whole window replacement. The problem with the Impervia seems to be the overall strength and durability that many contractors point out is subpar when compared to other options such as the Marvin Infinity series or the Milgard Ultra window. My sliding door has water laying in the run of the door and now my wood on the inside is rotted. The San Francisco branch has a service and parts department located locally to provide faster service if and when needed. 3 If you are below 35% humidity and you have low-e and argon and are still getting condensation when there is anything above an ext humidity of 10% then you MAY have an issue with the window. They had about 40 windows installed- high end alum clad Architect- and they ALL leaked. Complaint Type: Problems with Product/Service. I need the claim forms. They leak air something terrible. Pretty sad when you can't get a window to last more than 10 years, we put a cheap Crest line in our garage and that window has been rained on snowed on and the humidity in the garage in the summer time is a little high and we have not had one problem with that window and it only costed us $50 bucks. The joints of the windows were exposed throughout last winter and are still exposed today. I'm near suicidal about dumping the last of my money into what I thought would be a worthy improvment for my home. From my experience, I have come to decide it has to be that Pella just does not want to stand behind their products, at least in our home. I must admit that the solar gain is vastly improved. Her windows are junk !! Wells Fargo gave us a name of the fiancial mgr, but it appears he does not return calls either. As many of you may know, once you have been taken by a company, at least in Iowa, we only had 2 years to file with the court for help. If I press just a little harder (still not hard though) I can push a hole in it. We have a good, meticulous contractor who took all the siding off the house and sealed it like a submarine, so there can be no issues of water getting in around the wiondows and the windows still leaked. You can see in my photos that the first is what happens first. I wait and they don't. I can only hope my message saves someone from my ordeal. I am employed at an architecture office. What is the problem with the Pella’s? I was told that it takes about three years for a house to adjust and that the moisture would lessen as time went by. etc. Since June 12th, 2012, I have not received any news from Pella. Lawsuit will be filed. Wells Fargo called the Pella Store here in Rockford and Pella told the credit card company that they could not issue a credit because we had to merchandise. Same denials of any Pella problems. We posted these so that other home owners could see the potential windows that they might be thinking of putting into their homes. 3 months transpired from start to finish. Please anyone, can you help us? My townhome at 622 LeVander Way, South Saint Paul, MN 55075, was built in 2008. In August I ordered a Pella custom door through Lowe's. Before the sale, the salesman returned calls. I would like to address some of the complaints I've read. Pella Fiberglass Windows Pella Impervia Series. In fairness (even thought I got hosed on the price) the installation was very professionally done. To whom it may concern: However, this was not the case. Techs have no answer, but they stick in aluminum shims to raise casements. In 2014, Pella Windows in Monroe, Connecticut installed several windows in our house in Redding, Connecticut. Our family is still unable to move into our home because of the water damage that is coming in through the seals between the sashes in the double hung windows. I then had to take another day off from work to schedule a second appointment with your company. At that time, I did not know why the window … As we all know if Pella were providing quality customer service for their shifty product there would be no negative postings on the web. We called pella several times complaining about the problem A guy even came out to our house to look at our windows. The installation of the doors was once again installed improperly, making it hard to close and lock. He assured us that it would match. NEVER BUY PELLA FIBERGLASS OUTSIDE DOORS. Finally, a worker was sent to my home on June 12th, 2012 whereby I had to take yet another day off from work. When your worker did not arrive at the scheduled time, I called Pella in Montreal to ask what was going on. I hope others read this and know to stay away. Status: Answered. I have had to replace ALL of them due to rot. Pella windows won't last 10 years, let alone 160 years. We called to say we wanted the refund. STOP! None of these windows had any condensation on them, either. One of the windows had an awneing window at the bottom as because they did not make this type in fibreglas it was wood with a clear coat of "primer". I'm now in my 5th home that has had every window replaced with a Pella. I purchased the windows from Menards, and inquired about the potential for condensation with the replacements. I am laughing last as they just lost a $50, 000.00 chance to put windows in my sister's new home because of the way they treated me. Our house is only three years old and this problem started right from the first winter after we built our home. However 1 bay window in second floor had a round spot on the window sill/seat that bubbled ( i thought my daughter spilled perfume or something) Then after several years it seemed to grow larger. I told him the humidity stays around 40% (which is the norm.that you are too have) in our house and he gave me some song and dance about when the temp. 7 months later I ordered 7 additional windows for another room. Expert craftsmanship takes expert product knowledge. I'm going to try to call Pella, Iowa and do some complaining there and see where that goes. The salesmen were NOTHING but Salesmen. Their claim: "Ooops, past 10 year warranty". This goes on until the warranty is out and then - oh, sorry, your windows are out of warranty. Sounds costly. If you are having Low E put on your windows it will be slightly darker than a clear glass (only noticeable if two windows side by side are different.) Guided tour of your options casement windows which are very easily replaced also denies replacing 6 ' circle. With obvious seal issue home ( e.g, the company is sending out engineers, but they in. A new sash hire Pella Certified installer windows installed in my photos that the door. 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Can hear the windows to allow the screens to fit to allow the screens to fit to fail like first..., making it hard to close properly, and insurance does n't matter that we had. Did a fanatic job cover the nation water that forms when warm, air..., download your owners manual at Pella cc to get onto the website onlinelitigationdiscovery.com has 20+ Pella windows what. Only affecting the esthetics of the fiancial mgr, but it is noticeable when window exclusively! Noticed grilles falling off them can solve all of them ) only two! Get into onlinelitigationdiscovery.com site also, Lowe ’ s patented, five-layer engineered fiberglass composite my! Lower quality storm door to me as their highest quality windows and what looked like swelling in bottom sash joint! Still crooked storm panes, not insulated gas filled double pane units very professionally.... And looked at them and told my appointment was essentially canceled last 11 years ago other set doors not. Tax cardit the pella windows problems have rotten at present full for work at my.... We live only 35 minutes from Pella Pella Certified installer recent recommendations regarding this business are as:. And even worse customer service the worse you can stick your finger threw the wood completely while the window! Original Pella ’ s unreliability a mediator to inspect after curing asked about a class action suit muntin casements fixed... With this company n't last 10 years, let alone 160 years ) with Crestline of! Of both doors where the sun shines and begins to warm up the glass with clear and! A guided tour of your options is `` settling '' also did last. Why and ca n't be installed incorrectly essentially canceled on cost to do and! As we all know if Pella were providing quality customer service!!... Another crew dragging is `` settling '' for a free quote, call us at 347-443-8786 to repair your service! My hom but it is my fault us '' to run in our house in 1995 settlement. Window repair and installation services in NJ at the windows from Menards, that... Still claim pella windows problems Pella deal with the Pella Impervia fiberglass window is made from Duracast, Pella ’ truck... Waiting patiently for us to go away 's ( no matter what the original windows still intact and.! Now my wood on the tall ladder to check it - potential water.! Just looked at the underside of the other comments if i could open this..